Lingerie is personal and you should be free to shop with confidence. We want to make sure that you love your THE INTERNATIONAL LINGERIE experience from the time you shop to the moment you receive your new lingerie. That’s why all our items come with our 15-Day refund period. If for any reason you are not satisfied with your order, we will gladly accept your return or request for an exchange for free in the U.S. within 15 days from the original date of shipment.
To start a return, you can contact us at Info@theinternationallingerie.com we’ll send you a pre-paid return label, as well as instructions on how and where to send your package. Items send back to us without first requesting a return will not be accepted..
Exchanges are subject to size and style availability. Any item to be returned or exchanged must be in new, unused, and resalable condition, with original tags attached. All returns or exchanges must be sent back in the original, undamaged box and packaging, plus any accessories or extras that may have been included with the order. Please note, all sale purchases are final sale and are not eligible for returns.
You can always contact us for any return questions at firstname.lastname@example.org
DAMAGES AND ISSUES :
If you receive a damaged or defective items or wrong items ,please notify us within 3-5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost.
EXCEPTIONS /NON-RETURNABLE ITEMS.
Certain type of items cannot be returned, like personalized items such underwear , bodies, panties. At The international lingerie .com we care about the hygiene of our customers.
What items are non-refundable ?
- Items purchased past 15 days return policy.
- Items marked as final sale.
- Free gift or promotional items with retail value.
- Clearance items.
- Original shipping fees.
- Underwear all kind and bodies
The fastest way to ensure you get what you want is to return the item you have ,and once the return is accepted make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, if approved you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not refund original shipping charges, as it is a service already rendered by our carriers.